Questions about a piece?

Every piece gets grade A (like new), B (gently used) or C (visible wear), and every flaw is photographed up close.

Yes. Pieces are washed or dry-cleaned to suit the fabric, steamed and checked for odours.

Go by the measurements, which are taken flat in cm and inches, not by the label.

Within 14 days. Free if it is not as described; otherwise a $6 label fee applies. Items must be unworn.

Yes, request a prepaid label from the form on the homepage. You can take cash or shop credit.